Frequently Asked Questions

●Need help placing an order or need a custom order?

If you do encounter any problems or need help to place an order, please contact us immediately at 616-377-4903

●What time is the first delivery?

First delivery is at 9AM for a 10AM start time. contact us for earlier start times.

●How long does each unit take to setup?

We need at least one hour to setup per unit. Depending on the situation, some units may be setup faster than others.

●How long are rentals?

Each rental goes from 6-8 hours. If you want to keep the unit longer, please look at our overnight or multiple days options.

●If I keep the unit overnight, when will it get picked up?

Overnights units will be picked up next day after 7AM.

●When will my unit get picked up if I keep it till next day?

Next day units will be picked up at available end time scheduled.

●Overnight or Next Day Regulations

Overnights and next days rentals are not always guaranteed. Depending on location of event and placement of inflatable unit. We follow the weather forecast to ensure safe play with the inflatable and no harm will come to the inflatable. Contact us for any questions on location or placement not complying with overnights or next days regulations.

●Waterslide Staking

At the time we only do ground setups with stakes for any waterslide. This will change in the future.

●Keeping a water unit overnight?

Any water units kept overnight, please shut off the water first before turning off the blower. Failure to turn off the water may flood the unit inside. A $100 cleaning fee may be added for not complying.

●Do all inflatable units use water?

Only units designed for water use may get wet. Failure to comply may be charged with a $100 cleaning fee.

●Do you provide extension cords?

All units need to be within 100ft of a 20 amp outlet dedicated for one blower.

●Can I add another extension cord to reach greater distances than 100FT?

We can only use our extension cords and cannot connect another extension cord to reach greater lengths than 100FT. Failure to comply will cause damage to the blower and possibly the inflatable unit

●The unit is setup but I need to cancel now.

Once the inflatable or event setup is complete, there will be no refunds for any reason whatsoever. It is the responsibility of the customer to cancel before setup to be eligible for a refund. Look at our Cancellation Policy

●Is a deposit required?

We require a $25 deposit to reserve an inflatable. Deposits will only changed bases on multiple units rented. All deposits are non-refundable. The deposit is good for one year if you like to reschedule your event to a different date.

●Why sales tax?

Unit rentals fee will include the 6% sales tax (Use Tax)

●Have a remaining balance?

The remaining balance on the rental is due the week of your schedule event. Please notify in advance if you will be using cash as a payment.

●Do you deliver in my area?

●Do you deliver to parks?

If your event is at a park, you are responsible for contacting us to ensure you have the proper permits and certificate of insurance. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this information with the park and city hall and ensure we can use stakes to secure the equipment to the ground. If not a sandbag fee will be applied. (Park setup fee $100)

●What happens if it rains?

If you cancel within 24 hours of delivery, you will not be charged a $50 cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered and setup, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a team member will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibilities.

●How far in advance should I place my reservation?

Rentals are on a first come first serve basis. It is wise to get your reservation in early to be guaranteed your unit is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.

●Do you stake the inflatable to the ground?

We use 18in stakes to secure all of our inflatables to the ground (outdoor grass setup). Customer is responsible to provide any information about the underground lines. Up Down Jump is not responsible for any damage done to any underground lines. We will be cautious during setup if underground lines are present.

●What happens if the unit was damaged during my rental?

A damage fee will be applied for any intentional damage. The customer will be responsible for the cost of repairs or replacement of intentionally damaged items. This may be from the use of any sharp items or jewelry used inside the unit. To the use of slime, face paint or silly string inside or outside of the unit. NEVER UNDER ANY CIRCUMSTANCES are you permitted to the use of any sort of soap, baby oil, or other substances to make the bounce house/slide "faster"! Not only is this a safety hazard, but it will also damage the inflatable! This is considered INTENTIONAL damage and will be subject to a damage fee.

●What is a cleaning fee?

A $100 cleaning fee will be applied if any excessive food or candy is found in the unit. Failure to turn off the water hose when the unit is deflated will cause a cleaning fee due to flooding the unit.

●Are we required to clean the unit or items rented?

We appreciate it if you return all items in a reasonably clean condition. However, our team will handle the final cleaning process to ensure they are ready for the next rental.

●Do we need to unplug the blower?

You can power the inflatable on and off pretty much as many times as you like. If the kids are going to get off for cake and ice cream, leave it on. If they are going to be off for 30+ minutes you can unplug the blower. When they want to play again, just plug it back in. Please DO NOT leave the unit running all night long.

●Are my items or inflatable clean?

YES!!! All of our items are cleaned and sanitized after each use. We also do a final spot clean on setups to make sure everything is perfect for your event.

●Does my inflatable require sandbags?

Sandbags can be used for any indoor or concrete setup when stakes are not usable. For the time being this only applies to bounce houses and obstacle courses.

●Weather forecast doesn't look good on the day of my event.

Up Down Jump has the right to cancel any rental due to inclement weather. This includes heavy rain, thunderstorms/lightning and winds above 15mph. No $50 cancellation fee will be added if we cancel your rental.

●Will you deliver early or pick up early?

We might arrive earlier than your scheduled delivery time. We might pickup later than your scheduled pickup time. We aim to never deliver late or pickup earlier than your scheduled pickup time.

●Can the inflatable be placed anywhere?

Up Down Jump Party Rentals has the right to cancel your rental if the unit does not operate safely in the location placed. We require a flat location for the inflatable to be placed. Size requirements are in each unit's description. We ask to please measure your setup area to ensure everything will fit, as we can not be responsible if there is not enough room for your selected unit. We also need a 36in wide path to the setup area, including gates and doors. We ask each customer to make sure the space needed is accommodated. Slopes or hills are not designated locations for the inflatables. Failure to find a suitable location for the unit may result in a cancellation and will result in a $50 cancellation fee if this were to occur.

●How many kids per standard bounce house?

Depends on the size of the kid but we recommend 6-7 100lbs kids at a time

●How many kids on a waterslide?

Please only one kid at a time on a single lane waterslide. One kid may be on the stairs while one goes down the slide. Two kids may go down on dual lane slides while one kid on the stairs. This is to prevent injury from happening and possible damage to the unit.

●My event is over, can I leave all items unattended?

Equipment can not be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended, and your damage waiver will be voided (if applicable). This also means that if your event is at a park or open field, you can not leave the area before we pick up the equipment.

●Tables and chair rentals

If you are renting tables and chairs, they will be delivered to your yard. Our crew does not typically set them up, otherwise we get behind on other deliveries. We will stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we picked them up.

●Can I mow my lawn right before my event?

Please ensure your grass is cut no later than two days before we setup. Please ensure all animal waste is cleaned up from the yard. Failure to properly prep your lawn will incur a $100 cleaning fee.

●I need more delivery information

Check out our delivery information here